Resume

Work Experience

Technical Writer
            HP Enterprises – Camp Hill, PA (PROMISe account)
                        November 2011 to Present

  • Edited and formatted documents, updated webpages, catalogued and fixed broken website links, catalogued and fixed broken PDF links
  • Software: MS Word, MS Excel, MS PowerPoint, MS Outlook, MS FrontPage, MS Communicator, MS Access, Adobe Acrobat Pro, Internet Explorer (also familiar with FireFox and Google Chrome)

Technical Writer
            JFC Global – Camp Hill, PA (Consultant working with Hewlett-Packard for the PROMISe account {Provider Reimbursement and Operations Management Information System in electronic format})
                        October 2010 to November 2011

  • Edited and formatted documents, updated webpages, catalogued and fixed broken website links, catalogued and fixed broken PDF links
  • Software: MS Word, MS Excel, MS PowerPoint, MS Outlook, MS FrontPage, MS Communicator, MS Access, Adobe Acrobat Pro, Internet Explorer (also familiar with FireFox and Google Chrome)

Administrative Assistant/Instructor
            Fear Knot Martial Arts for Kidz – Elizabethtown, PA
                        June 2009 – October 2010

  • Martial Arts Instructor; Marketing Assistant; Test Assistant; Birthday Party Coordinator; Admin Assistant; Web Developer
  • Software: Kicksoft, Macromedia DreamWeaver, MS Word, MS Excel, Adobe Acrobat, Adobe Pagemaker, MS Outlook       

Information Products Development Specialist
            Depository Trust and Clearing Corporation – NYC, New York
                        August 1999 – August 2006 and August 2007 – June 2010

  • Edited and formatted documents; Implemented intranet websites for internal departments (learning.dtcc.com, derivserv.dtcc.com); Development Team member that designed and created the tests used to certify people working in the Clearance department and the Settlement department; Created help systems (web-based, page-sensitive) for numerous internal applications; Created documentation (print and web) for internal applications; Development Team member for page-sensitive help standards
  • Software: MS Word, MS Excel, MS Powerpoint, MS Project, Adobe Acrobat, Macromedia DreamWeaver, JavaScript, Perl, Paint Shop Pro, The Print Shop, Lotus Notes

Technical Writer
            Symbol Technologies, Inc. – Holtsville, NY
                        November 1997 – April 1999

  • Created complete documentation (Quick Reference Guides and Product Reference Guides) for various scanners
  • Software: Adobe FrameMaker, MS Word for Mac, Adobe Acrobat

 Advertising Assistant/ISO-9000 coordinator
            Spectronics Corporation – Westbury, NY
                        October 1993 – November 1997

  • Created press releases, advertising flyers, and manuals for various ultraviolet lamps used in liquid leak detection for automobiles and AC&R equipment; Created press releases, advertising flyers, and manuals for biotechnical equipment; Created MSDS for leak detection dyes; Assisted in ISO-9001 certification
  • Software: MS Word, WordPerfect, MS Excel

Professional Organizations

Society of Technical Communicators
Member, 2010 to Present

Project Management Institute
Member, 2011 to Present

Education

SUNY College at Fredonia
Bachelors of Arts in English
Triple concentration in Creative Writing, Public Relations and Business
Conferred 1993

Northeastern University
Masters of Science in Technical Communications
Anticipated graduation Fall 2012

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